IMPORTANT NOTICE

Fraudulent individuals posing as approved motor salvage partners.
Fraudulent individuals have contacted clients while falsely claiming to represent one of an approved motor salvage partner.

Important guidelines to ensure all interactions with motor salvage partners remain secure

OFFICIAL COMMUNICATION CHANNELS: Approved motor salvage partners will communicate only through verified business channels (for example, registered email domains or official telephone numbers). They will never use personal messaging applications such as WhatsApp for official correspondence.

PAYMENT PROCEDURES: Motor salvage partners are not authorised to request or receive payment directly from clients. All applicable fees will be processed exclusively through the insurer.

ACCESS TO VEHICLES: Clients will not be denied reasonable access to their vehicles while these remain in the possession of an approved motor salvage partner during standard business hours.

VERIFICATION OF COMMUNICATION: If you receive any communication of uncertain origin claiming to represent a motor salvage partner, please verify its authenticity through your established contact channels before responding or taking any action.